FlixTech in Numbers
M+
seats managed daily
k
rides forecasted per day
M+
seat prices optimized daily
M+
interconnections calculated in real time
The Flix business is built on a highly efficient, scalable, and secure system designed to optimize every aspect of our operations. With millions of real-time calculations every day, our technology enables us to anticipate demand, adjust dynamically, and consistently deliver the best solutions for both customers and partners. This foundation supports our core capabilities:
Network Planning
Marketing & Web Products
Pricing & Yield Optimization
Operational Excellence
Use of artificial intelligence
Artificial Intelligence (AI) plays a critical role in optimizing Flix’s operations. From improving customer service to enhancing network planning, AI is integrated across our business functions.
AI in Network Planning
Our advanced AI models predict, optimize, and refine routes in real time, ensuring the best possible experience for travelers while maximizing efficiency.
- SoothSayR – Predicts future demand and helps plan new connections.
- PlaNet – Creates optimized schedules for maximum efficiency and profitability.
- SnaR – Identifies high-potential network improvements.
AI in Customer Experience
Meet Gloria – the newest AI-powered customer support agent for Greyhound and Flix that understands, learns, adapts to customer needs. This next-generation Agentic AI assistant enables instant, intelligent, and human-like customer support at scale. Making customer interactions smoother than before.
Our AI-driven tools like Gloria, an award-winning innovative chatbot, and real-time tracking systems allow passengers to stay informed throughout their journey. We also empower customers to manage changes, such as automatic rebooking, seamlessly through the app.
How we use tech for you:
- Real-time travel updates and tracking.
- Personalized AI-driven support via Flora.
- A streamlined booking system with fewer disruptions.
A Sustainable, Digital-First Future
Our technology is not about just being more efficient, it’s about limiting our environmental impact too. Our data-driven approach minimizes empty seats, optimizes routes, and reduces emissions. With our data- and AI-driven network planning, we can provide smarter, more sustainable travel options to connect people with where they want to go.